How can i cancel with out early cancelation fee - Annual fee?

[mohamed_5889]

Dear All 

good day 

i have an issue with adobe subscibtion 

i had a Trial and  i forgot to cancel , now when i remember to cancel they said you have to pay early canclation because you have annual subsribtion and i dont know how i subscribed in this backage i just use a trial so tell me please how can i subscribe without pay this fee please 

NOTE : i have to cancel today befoe pay monthly fee 

Thanks in advance 

[kglad · Accepted solution]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

[John T Smith · Accepted solution]

For anyone else reading this
Please read everything so you know what you are doing BEFORE you buy a subscription... the link below has the information you need
.
If you buy a HIGHER COST Monthly subscription you may cancel at any time without a fee... when you buy an Annual subscription with Monthly payments, and you do not cancel in NO MORE than 14 days from the start of your subscription, you pay 1/2 of the remaining time if you cancel early... you also need to keep track of your annual renewal date, so you may cancel after your 12th payment, before your subscription renews and you start a new one year subscription
.
https://community.adobe.com/t5/account-payment-plan-discussions/cancellation-charges-surely-this-isn...

[Jeffrey_A_Wright · Accepted solution]

Mohamed, thanks for posting about the fees related to your annual subscription to this public discussion forum. I am sorry that you are not finding additional value in your use of Acrobat. Please see https://adobe.ly/423sspJ for information about the fees that will be applied when canceling your annual membership. You can use the steps listed in https://adobe.ly/43XIxzS to self-cancel your active membership if you no longer need access to the premium features you have been utilizing within Acrobat.

Finally, see https://adobe.ly/3DJbAN7 for information on the differences between the premium features included with your current subscription to Acrobat. ^JW

[candice_2198]

Omg i have the same issue its taken out three lots of $35NZD now and Im so frustrated im getting scammed again- bloody never again adobe.....so bad they punish you if you dont read fine print or remember to cancel. thats the matrix for ya!!

[candice_2198]

I was able to change my plan to $23.03 nzd and then now it gives me the option to cancel within 14 days which i will do to get out of the annual subscription. 

[kglad]

@candice_2198 

set a reminder any time after your 12th payment is received and prior the renewal date.  i like to use my mobile phone for reminders.