How do I access my invoices after having cancelled a plan?

[michalcernansky]

Question in title. I cancelled last year and now need invoice copies for accounting, however I'm unable to get them as my account page throws errors: "Could not fetch your invoice and billing history."

How do I get to my invoices so I can download them?

[Kanikas · Accepted solution]

Hi michalcernansky, 

As I understand, you wish to download invoices for a subscription that was cancelled a year ago. If you're unable to download the invoices following the process mentioned here: https://adobe.ly/4hFRp04, kindly get in touch with support team: https://adobe.ly/4kuco91. 

Hope this helps. 

^KS

[michalcernansky]

Thanks for the fast reply, Kanikas.

After numerous headaches trying to open my account across two PCs and four browsers, only on my phone did the menus finally load properly and thus I was able to download the invoices I need. So in the end, it was "just" a hardware issue of some sort. Shame the automated e-mail invoices are no longer a feature (would prevent problems like this) but nevertheless, I was able to solve my issue.

[kglad]

.. more likely it was browser software.  using opera fails on adobe.com.  and using a browser that's not current with security fails.

[michalcernansky]

As stated in my original post (which I'm sure you've read), four browsers - all up to date - have failed across two PCs. Firefox, Chrome, Opera, Edge, even Epic Browser (just to make sure). Only Chrome on an Android phone made the interface load without errors. Feel free to advise me on which Windows-based browser I should be using then, since four of the most widely-used ones don't seem to do the trick (for Adobe's website only, zero issues everywhere else).

In any case, if FIVE different browsers being kept up to date cannot load a page I need to access paperwork required for my business at any time, it only gives further hints as to why I've cancelled my subscription.

[kglad]

maybe your network then?