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Lindsey5F9B
Participant
September 10, 2020
Answered

How do I cancel an Enterprise account?

  • September 10, 2020
  • 3 replies
  • 625 views

I signed up a week ago, tried to cancel before my trial was over, it would not let me. I forgot about it and I was charged today. Tried to cancel again. It's saying I have an enterprise account since I signed up with my school email. Apparently it will not let me cancel at all via the normal way. I cannot find a way to contact Adobe support to cancel my subscription, and I have zero idea who my "admin contact" is (also something adobe will not show me). I'm annoyed and I just want my account gone. I cannot afford $22 a month when I am a broke grad school student. How do I cancel my account and/or get a hold of Adobe support?

This topic has been closed for replies.
Correct answer Manan Joshi

To contact admin see the following

https://helpx.adobe.com/enterprise/kb/contact-administrator.html

If this also does not reveal any information then you will have to talk to people in your university to find who the Admin is

-Manan

3 replies

M
Community Expert
Manan JoshiCommunity ExpertCorrect answer
Community Expert
September 10, 2020

To contact admin see the following

https://helpx.adobe.com/enterprise/kb/contact-administrator.html

If this also does not reveal any information then you will have to talk to people in your university to find who the Admin is

-Manan

-Manan
    A
    Anonymous
    September 10, 2020

    Moving to the Account, Payment, & Plan forum from Photoshop

      M
      Community Expert
      Manan JoshiCommunity Expert
      Community Expert
      September 10, 2020

      For contacting supportm login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
      https://helpx.adobe.com/contact.html
      Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
      Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
      https://tinyurl.com/y7cfrr7y
      -Manan

      -Manan
        L
        Lindsey5F9BAuthor
        Participant
        September 10, 2020

        I cannot do this because it says to contact my admin, so that will not work.

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