How do I cancel my purchase?

[유정정56846459]

Hi How do I cancel my purchase?  If i cancel within in 14 days, is it a 100% refund? One-year contract month purchase. I want to cancel and buy another product.

[Ahmad_Yousef-ggdwkA]

Just click on this link and Customer Service will help you.

[Kanikas]

Hi,

You can now self-cancel your subscription, see here:

https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Please go through the Adobe - Subscription Terms as well.

Regards

Kanika

[stephanie101198]

I haven't used this account in many months. I have a new monthly charge pending, and I cancelled it so I have the 44$ cancellation fee pending. Is there any way you can see it in your hearts to cancel the pending $22 monthly fee this month since I am paying the $44 cancellation fee as well. Both are currently pending. Thank yoU!!!

[jackyh94439389]

Dear Adobe

87 days ago on on Friday the 23rd of March 2018, the adobe company automatically took $527.87 straight from my bank account. The day i found out this transaction I was outraged and so I read the terms of the refund and of course I followed it to the letter. The odd part was that I was suppose to get a full refund with in ten working days. Two of three things are gonna happen, the first is i get my full refund or and an explanation why i never got the refund, the second is I quit adobe forever.  The last one i hope wont be necessary, if i don't get a response from Adobe i will seek legal advise.

[John T Smith]

This is a public forum, not the link to Adobe support

Go back to the reply #2 and contact support

[jackyh94439389]

how and where

[joelh79446856]

This answer does not work.  Link not effectifve.  There is no cusomer serfice here....GDI!

[Abambo]

EXplain what does not work?

[Kusum5F8D]

I have been charged Rs. 9000 for cancelling my membership. I could not use photoshop as it was not getting downloaded. my money already got wasted and now on cancelling you are charging me this much amount for what ?????? This is highly unfair and unjustified. Kindly make the refund at the earliest. I would take a legal step for all this Adobe is doing. How can you charge for the service i did not opt for.

[Kusum5F8D]

I request you to make a refund. I am already through financial difficulty and here your company charged me for cancelling my subsciption. How can you charge me for what I have not opted for. Please make a refund of Rs. 9000. I did not expect this. 

[Jaspreet5EA8]

CANCEL PRODUCT & PLZ GIVEN FULL REFUND THANKS

[Manan Joshi]

Hi @Jaspreet5EA8,

Don't revive old threads, better to create your own so that you get quick and better help. Anyways, look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You may or may not be eligible for refund. For refund rules, refer to the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
If the information does not help, then you need to contact support.

-Manan

[James mark243270336uce]

I need a refund for unauthorized charged to my account on gcash. I did'nt purchase anything from this app.

[Jaber260446952oj2]

I cancelled my plan and want to get refund .

[kglad]

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

[mark_7126]

I want my money back. I purchaswd by accident

[kglad]

@mark_7126 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

[mark_7126]

Please bak my money

[Kanikas]

Hi,

We hear you. If you have purchased a plan accidentally, you can cancel if easily bu following steps shared in this link: https://adobe.ly/4dCf8gN.

Hope this helps.

Thanks

^KS

[gabriel_9078]

I wish to cancel my subscription to illistrator, I paid it for months and have been dealing with my injuries from two car accidents, where i was hit twice. I never downloaded the software or used it once. I never got a chance too. How do I get my refund for all these month Ive been charged.

[John T Smith]

Scroll up and read kglad's reply dated Aug 27 2024 for everything you need

[Aliza Joy_Diamsin9232]

I need a refund. I didn't purchase this apps. But suddenly it's deducted in my account. 

[Aliza Joy_Diamsin9232]

I need a refund. I didn't purchase this apps

[kglad]

@Aliza Joy_Diamsin9232 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):



twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.