We've received numerous inquiries from users who have canceled their subscription but continue to notice charges from Adobe appearing in their accounts.
There could be several explanations for why you observe a charge in your account
The Cancellation did not go through
Sign in to your Adobe account and check the Plans page to check whether there is an active subscription linked to your email address
ChatGPTTo check whether there is an active subscription linked to your email address
Tip: Ensure to review your email inbox following the cancellation of your subscription. There's a chance the cancellation process wasn't completed successfully, and you might have overlooked the confirmation email.
Subscription associated with a different Adobe ID
Your Adobe ID is your email address. If you have multiple emails, you might have purchased products separately under each Adobe ID or for a different family member. Check the Order history on your Plans page for each email address you use, including email addresses you no longer use.
Signed up for a trial that was converted
You may have initiated a trial for Creative Cloud all apps and neglected to cancel the subscription. You're often eligible for a full refund within 14 days of the initial order.
Learn how to cancel your plan.
Offered ‘Credit days’ by Adobe Customer Care and forgot to cancel
Our Adobe Customer Care team might have offered you Credit days as a goodwill gesture and after the expiry of Credit days, you might have got charged for the subscription. Check your account for an active subscription under Plans.
Learn how to cancel your plan.
Hope this information helps.
Thanks
Kanika Sehgal
KS
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