How do I change my date of birth in adobe account for using some AI features

[robert24249857kxeo]

my son is at college and wants to use the new AI features. Is there a way to change his DOB in the settings? I can't see any options anywhere and have looked online for answers, but found nothing

[kglad]

https://helpx.adobe.com/creative-cloud/kb/you-eligible-cc.html#:~:text=Update%20your%20Adobe%20ID.%2....

[Jeffrey_A_Wright]

Robert, please see https://community.adobe.com/t5/account-payment-plan-discussions/how-do-you-change-your-date-of-birth... where this topic was just discussed. If the college manages your son's account, then he will need to work with them to update the account.

[Test Screen Name]

You mean you want to set the DOB wrong, to get past the checks, or you want to connect an earlier error?

[robert24249857kxeo]

to just get past the checks

[kglad]

@robert24249857kxeo 

again, https://helpx.adobe.com/nz/creative-cloud/kb/you-eligible-cc.html

[robert24249857kxeo]

tried that, didnt give me the option

[kglad]

then wait a day per the instructions.

[robert24249857kxeo]

did wait and still didnt work

[kglad]

contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...