Participant

질문

How do I contact support? the 24hr chat doesn't seem to be online.

Forum|Forum|9 years ago
August 10, 2016
2 답변들
1127 조회

I need to update my address and renew my subscription which has expired but it has me living in the United Kingdom where I have never lived and I can't change it without contacting customer support. The 0800 numbers aren't working from my side of the world (South Africa). So now I can't get past the page of updating my address because it's stuck on the postal code - help anyone? The live chat gives the the icon but nothing else, just the icon which is unresponsive.

이 주제는 답변이 닫혔습니다.

Community Expert

Community Expert

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

Community Expert

Community Expert

This is an open forum, not Adobe support... click below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

Participant

It's a joke? The link directs to FAQ, no way to get a chat or a phone number.

I suspect a fraudulent activity on my PayPal account and i need specific informations to corroborate or not. Thats why i need a live contact.

Participant

Sorry, i was confused about time. Mine is UTC+2 (Paris) Is there specific opening hours for it?