How do I DELETE an expired payment method?

[MicheleBrockEnt]

I have already entered a NEW payment method. Now I would like to DELETE the OLD payment method. I need to know how to do this.

[Moderator moved the thread to the correct forum]

[Abambo · Accepted solution]

See here: https://helpx.adobe.com/lu_en/manage-account/using/update-billing-information.html

If that is of no help, contact customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

[MicheleBrockEnt]

The response does NOT address the issue. I need to be able to DELETE a
payment method from my account. I don't want to edit it, I want to REMOVE
it.

How to update credit card information and billing address with Adobe
https://youtu.be/1AigKtLuQ1c

There is NO DELETE OPTION for credit/debit cards.
[image: image.png]

Thank you!

Sincerely,

Michele Evans-Brock
[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

[Abambo]

Then you need to contact Adobe support as indicated in the second part of my answer.

[kglad]

@MicheleBrockEnt 

unfortunately, credit card details can't be removed.  they can be replaced, and they can be replaced by cards that are then cancelled.

and you can have your adobe account deleted (if you have no subscription with that account): https://helpx.adobe.com/manage-account/using/delete-adobe-account.html

[MicheleBrockEnt]

“unfortunately, credit card details can't be removed.”

I am NOT okay with this answer. Therefore, I need to have all of my
information 100% purged from this account, including my credit and debit
cards information, before DELETING THIS ACCOUNT EFFECTIVE IMMEDIATELY.

I will take my PDF business to Foxit PDF Editor.
--
<personal info removed-kglad>

[kglad]

@MicheleBrockEnt 

do not reply by email to the adobe forums, or remove your signature before replying.  these are public forms.

also, these are user forums. ie, i'm not adobe.  and no forum user can change anything in your account.

you can contact adobe support, if you want to confirm how to remove your credit card info. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Courtney_at_Boldyn]

I just found a way to get Adobe to remove cards though the support chat!

IF you are a CA resident, I recommend you exercise your rights under the California Consumer Privacy Act. If not, check if your region has similar protections. Below is what I sent the chat, using text chatgpt made for me based on my region. I now have 5 CARDS REMOVED and ONLY the one I want remaining.

After getting past the bot to a human, here's what I sent to the Adobe chat:

________________________________
As a California resident, I am exercising my rights under the California Consumer Privacy Act (CCPA) to request the permanent deletion of specific sensitive financial data from my Adobe account.

Adobe currently retains multiple payment methods on my account. I am requesting the immediate and permanent removal of all stored payment methods EXCEPT the card ending in [REMOVED].

This includes:
- A corporate card I am no longer authorized to store or use, which must be removed for compliance reasons
- Several personal cards no longer authorized for use on this account
- A linked PayPal account

Retaining unauthorized or unused payment methods—especially a corporate asset I no longer have permission to retain—presents both legal and security issues. I expect Adobe to process this request in full compliance with CCPA, which grants me the right to request deletion of personal and financial information that is no longer necessary for ongoing business purposes.

Please confirm that all payment methods other than the card ending in [REMOVED] have been fully removed from my account and all associated storage systems.

___

[Agent has me verify what I already said a few times, verifies billing address, and then...]

___

Agent: Thank you! i have successfully deleted all the card details and only one which is active is [####]. I hope this helped you a lot. is there anything else I can help you with?

___

Me: Nope, that's all. thank you.

________________________________

VICTORY! [moderator removed abuse]