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How do I delete my Adobe Account?

New Here ,
Mar 06, 2018 Mar 06, 2018

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Just wondering how to delete this account. I only have the free membership and according to my order history, I haven't bought anything, however it's also telling me I have Illustrator (I don't). My account was charged today, despite membership being "free" and me having not bought anything. I tried to contact Adobe about this, but was left in chat with no response to for an hour and was given a notification that the phone lines are down.

So, how do I completely delete this account? I don't use any of the services and I will not be charged for something I don't use (and would appreciate a refund). Also, Adobe has no email address, so contacting them is near-impossible. Another user said this feels deliberate. Can't help but agree there.

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Adobe Community Professional ,
Mar 06, 2018 Mar 06, 2018

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Adobe Employee ,
Mar 06, 2018 Mar 06, 2018

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Hi Jackie,

Please check the personal message.

Regards

Rajashree

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New Here ,
May 28, 2018 May 28, 2018

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Is there no button or link to completely delete one's account? How can it still be impossible to delete an account even after the rollout of GDPR?

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Adobe Employee ,
May 31, 2018 May 31, 2018

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Hi there

You can submit your request here if you wish to delete your Adobe ID account - Adobe Privacy Center

Thanks

Bev

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Guest
Jun 26, 2018 Jun 26, 2018

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Bev - I have looked all over the Adobe Privacy Center and cannot find a place to request the deletion of my account. Can you provide a specific link?

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Adobe Employee ,
Jun 26, 2018 Jun 26, 2018

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Hi rvapcgirl

Adobe Privacy Center

Click 'Contact Us'

Under 'Other Privacy Question Not Listed Above?' click 'Sign in to begin' and you'll get to the form to request account deletion.

Thanks

Bev

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Guest
Aug 28, 2018 Aug 28, 2018

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thanx for helping

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New Here ,
Sep 28, 2018 Sep 28, 2018

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Bev--

When attempting to follow your instructions, the final step--the "submit" or "finish" button on the page you provided--simply does not do anything. It is an image. You cannot right click it to open a link in a new window. You cannot submit the form. This is BS.

I received notification on my credit report that my Adobe account information had been accessed and leaked on the dark web. I _never_ use this account for _anything_ and I do not want it to exist. So, how does one R E A L L Y delete their account?

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Adobe Employee ,
Apr 02, 2020 Apr 02, 2020

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That sounds frustrating. Hope this has been resolved.

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Guest
Sep 18, 2018 Sep 18, 2018

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I'd like to delete my account too but following Adobe's instruction I end up on an error page that invites me to contact Adobe's support. No matter how many times I've tried to cancel my plan and delete my account I always end up on that error page. I THINK IT'S BY DESIGN.

I don't want to contact Adobe's support, I want to delete my account!!!

I chatted with an Adobe agent and the conversation wasn't going anywhere. They are trying everything to scam me: they warmed me about cancellation fees (which is totally illegal), they try to lead me to technical support even though Photoshop is uninstalled from my computer and I don't want to hear about it anymore (too buggy and too slow).

I can't believe Adobe has turned this way. Cancelling a plan and deleting an account seems impossible. It's the behaviour of small scam companies, not big companies like Adobe. I don't get it.

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Guest
Sep 22, 2018 Sep 22, 2018

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Have you succeeded to delete your account? Because I have the same problem now. I followed all of the instructions but it's like you're stuck in a loop.

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Adobe Community Professional ,
Sep 22, 2018 Sep 22, 2018

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You can’t delete your account. you need to contact Customer Care for thisContact Customer Care

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Oct 14, 2018 Oct 14, 2018

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It doesn't work. I don't have the "delete" option.

I paid $125 for a service that I never used.

I tried to get a refund but it looks like they really need the money.

Adobe sucks.

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Adobe Employee ,
Oct 15, 2018 Oct 15, 2018

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Hi Patrice

If you are looking to cancel your subscription, please contact our support team for assistance: Contact Customer Care

Thanks

Bev

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Guest
Oct 15, 2018 Oct 15, 2018

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Dear Customer Service,

i like to delete my account but the chat isnt working. Please tell me how can i delete my account. I am customer from Germany European and we have the EU Datenschutz-Grundverordnung 2018 and i cant belive thats alow to make it so complicate for the customer to delete there account.

Thanks and Kind regards

C

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Adobe Community Professional ,
Oct 15, 2018 Oct 15, 2018

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Hallo,

Dies ist ein Nutzer zu Nutzer Forum. Nur Adobe kann die Nutzerdaten löschen.

Du musst Adobe kontaktieren: Contact Customer Care .

Der Chat war bisher noch immer erreichbar wenn ich ihn benötigte.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Sep 18, 2019 Sep 18, 2019

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I have exactly the same issue, this is a disaster, unbelievable, absolutely not a serious company.

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New Here ,
Sep 30, 2019 Sep 30, 2019

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I do too. I used their software 1 time last month. Used it again this month and it crashed destroying a project I spent two hours on. I missed a 14 day cancellation I think? So now they are trying to make me pay $50 fee. This is terrible, I will only recommend people don't use Photoshop. Use Clipart studio, it doesn't crash and they don't lock you into bogus contracts.

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New Here ,
Dec 17, 2018 Dec 17, 2018

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I would also like help but I received no answer from customer service

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Adobe Community Professional ,
Jan 19, 2019 Jan 19, 2019

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Go to this Adobe page:

https://www.adobe.com/privacy/privacy-contact.html

Scroll to the bottom, where it says: "Other Privacy Question Not Listed Above?"

Click "Sign in to begin."

Sign in with your Adobe ID and password, then fill out the short form, and click "Finish."

If you have any issues, use a different browser or another computer... and/or clear your web browser cache & cookies, and try again.

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Guest
Feb 17, 2019 Feb 17, 2019

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  1. I submitted request to delete my account by 2 February.
  2. In couple of days I received reply to double confirm my request, because it's irreversible. I confirmed.
  3. Nothing happened till 9 Feb and replied back to double check my request.
  4. Nothing happened till today 17 Feb...

Why my account (and my personal data) is still not deleted?

For me, that looks like clear violation of Art. 17 of GDPR.

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Adobe Community Professional ,
Feb 18, 2019 Feb 18, 2019

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You need to ask this here: Contact Customer Care

ABAMBO | Hard- and Software Engineer | Photographer

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Guest
Feb 18, 2019 Feb 18, 2019

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Regarding the chat:

1) I was waiting for an hour without any response, except "sorry we are busy"

2) After an hours got reply in background "Hello, would you still like to continue the chat?"

3) Chat was closed in exactly 2 minutes after that, so I haven't even noticed there was response. Yeah, cool service.

And I replied again to original customer support ticket via email and no response from there as well...

How about Customer Service to contact me and resolve my problem? Not vice versa, because that obviously doesn't work.

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Adobe Community Professional ,
Feb 18, 2019 Feb 18, 2019

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I've asked Adobe via internal channels for help on your issue.

ABAMBO | Hard- and Software Engineer | Photographer

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