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How do I purchase 2 plans?

Community Beginner ,
Mar 01, 2022 Mar 01, 2022

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I want to change my current all apps plan to two separate plans. Namely the Photography plan and the 3D Texturing plan.

However, I can see no simple way to do this through the Account Management page.  Can anyone here help me or direct me on how to do this.  I would like to put through the payment myself and not purchase it through the help chat on the website.  I spoke with someone there and they said they could add the plan there but that is not ideal as I have no control over the initial payment.

Thank you in advance.

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Account management , Billing

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correct answers 3 Correct answers

Adobe Employee , Mar 01, 2022 Mar 01, 2022

Pat, you can find information on how to change plans at https://helpx.adobe.com/manage-account/using/change-plan.html.  Depending upon the currently active plans, you may need to contact a member of our support team to make the change.

 

If you have any questions or need assistance with changing plans, please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so a support team member can help you.

 

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LEGEND , Mar 01, 2022 Mar 01, 2022

I am not aware of anything to stop you taking out two plans on the same Adobe ID. They are not a custom plan , just two plans. If you need to cancel, you may need to contact Adobe; there is often a penalty which they might waive if the new plans cost more than the old.

 

You don't buy plans from the account page, though.

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Community Expert , Mar 01, 2022 Mar 01, 2022

If you are cancelling early there is a fee... this link MAY accomodate cancelling one and buying another subscription at the same time without a fee

Manage your cloud plan https://helpx.adobe.com/manage-account.html

 

OR have chat do everything for you

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also a

...

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Adobe Employee ,
Mar 01, 2022 Mar 01, 2022

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Pat, you can find information on how to change plans at https://helpx.adobe.com/manage-account/using/change-plan.html.  Depending upon the currently active plans, you may need to contact a member of our support team to make the change.

 

If you have any questions or need assistance with changing plans, please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so a support team member can help you.

 

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Community Beginner ,
Mar 01, 2022 Mar 01, 2022

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Hi Jeff,

Thank you for your reply, I simply want to cancel my current plan.  Then purchase two separate plans so that I can access the apps I need.  I opened a secure chat session earlier but those are not an ideal way to make a purchase of this nature.  I should be able to do this through the Plan Management secition of the Creative Cloud website. I did find a phone number buried on one of the plan pages, allowing me to make a purchase over the phone which I think is what I will do.

It do find it a bit odd that there is no easy way for a customer to simply add two plans to their account.  I can't understand why I cannot just select the apps I need and be charged a monthly/annual subscription for them as a custom plan.

Anyway, thank you again for your reply Jeff, I appreciate the information .

Kind regards,

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LEGEND ,
Mar 01, 2022 Mar 01, 2022

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I am not aware of anything to stop you taking out two plans on the same Adobe ID. They are not a custom plan , just two plans. If you need to cancel, you may need to contact Adobe; there is often a penalty which they might waive if the new plans cost more than the old.

 

You don't buy plans from the account page, though.

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Community Beginner ,
Mar 01, 2022 Mar 01, 2022

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OK, thanks for the info, I will take a look at cancelling my plan overall and then just adding two plans onto my ID to see if works.

Many thanks

Kind regards.

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Community Expert ,
Mar 01, 2022 Mar 01, 2022

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If you are cancelling early there is a fee... this link MAY accomodate cancelling one and buying another subscription at the same time without a fee

Manage your cloud plan https://helpx.adobe.com/manage-account.html

 

OR have chat do everything for you

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Beginner ,
Mar 01, 2022 Mar 01, 2022

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Hi John,

Thanks very much for the detailed information and the outline as well for how best to speak with the chat box help.
Very much appreciated.  I will look into cancelling without a fee and if not will have to wait until my current plan expires and I will take it from there.

Kind regards.

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