How to cancel a free trial

[maru32162373sm02]

Hello, recently i signed up for free trial, but i don't wish to continue in adobe and want to cancel it, but it doesn't allow me. I know that i have to click on "Cancel plan" but they say i need to pay for subscription first, but i only signed up for free trial. What can i do?

[Nancy OShea · Accepted solution]

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare

Hope that helps.

[kglad]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Abambo]

If you are past the 7-day free trial, Adobe will charge your card with the first payment. If you want to cancel, you can still cancel free of charge during the first 14 days. Thereafter, you have an annual subscription to the Adobe products, and you will need to pay an early termination fee if you cancel the subscription early.

If there is a payment issue, you can't self-cancel. You need first to resolve the payment issue. If you can't solve that issue, you may contact Adobe customer service and check what an Adobe agent can do for you.

[Steve33421875w4ie]

Your email posted in my account says I have until tomorrow, Nov 7-today is Nov 6, I don't owe y'all.  Please confirm-your correspondence is hard to see what's adveretisement & what' a confirmation that I am cancelled.

[Steve33421875w4ie]

I want to cancel freet trial

Steve

[Steve33421875w4ie]

I want to cancel my free trial-what do I push, respond to, email to?????

[kglad]

@Steve33421875w4ie 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[jonathan_3494]

KGLAD - your answer is no longer accurate. 

I have a free trial and when I follow your instructions EXACTLY there is no way to cancel the trial. 

Please revise your answer.

 

  

[kglad]

there's no need to revise my post.  it's still accurate.

some users (eg, that will incur a penalty) may not see the option to cancel.  that next step for those users if s in my message.

[jonathan_3494]

Well, when I follow YOUR and/or the official ADOBE instructions there is
NO option for cancelling or managing the 30 day trial.
Here are the screen shots.
Jonathan

[image: Adobe Cancel Trial Instructions.jpg]
[image: Adobe Chat Support Says I Don't Have an Plan.jpg]
[image: Adobe Free Trial - No Way to Cancel.jpg]
[image: Screenshot_20240908_091623_Chrome.jpg]
[image: Screenshot_20240908_092409_Messages.jpg]

[kglad]

yes, and then you followed with contacting adobe support?

[jonathan_3494]

Yes - and since I only have a 30 Day trial, my ONLY option appears to be
Chat Support - which appears to be a BOT.
Do you have a number that is direct to LIVE HUMAN support you can share?
Thanks!
Jonathan

[kglad]

again,  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Nancy OShea]

With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans
Click on Manage Plans
===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE CUSTOMER CARE:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
X (formerly Twitter): https://x.com/AdobeCare

[defaultleqo7fj35en1]

I am sure you do not have the slightest imagination how Adobe made me angry reading dozens of complaints about the subscription trap:

So, please suggest a Mac browser according to your requirements

[kglad]

safari usually works, but chrome is more reliable.

[thomas37370622nx5x]

Thank you that worked 

[kglad]

you're welcome.