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How to cancel a free trial

New Here ,
Sep 08, 2023 Sep 08, 2023

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Hello, recently i signed up for free trial, but i don't wish to continue in adobe and want to cancel it, but it doesn't allow me. I know that i have to click on "Cancel plan" but they say i need to pay for subscription first, but i only signed up for free trial. What can i do?

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Account management , Billing

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correct answers 1 Correct answer

Community Expert , Sep 08, 2023 Sep 08, 2023

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare

Hope that helps.

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Community Expert ,
Sep 08, 2023 Sep 08, 2023

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CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare

Hope that helps.

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Sep 08, 2023 Sep 08, 2023

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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Expert ,
Sep 09, 2023 Sep 09, 2023

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If you are past the 7-day free trial, Adobe will charge your card with the first payment. If you want to cancel, you can still cancel free of charge during the first 14 days. Thereafter, you have an annual subscription to the Adobe products, and you will need to pay an early termination fee if you cancel the subscription early.

 

If there is a payment issue, you can't self-cancel. You need first to resolve the payment issue. If you can't solve that issue, you may contact Adobe customer service and check what an Adobe agent can do for you.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Nov 06, 2023 Nov 06, 2023

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Your email posted in my account says I have until tomorrow, Nov 7-today is Nov 6, I don't owe y'all.  Please confirm-your correspondence is hard to see what's adveretisement & what' a confirmation that I am cancelled.

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Community Beginner ,
Nov 06, 2023 Nov 06, 2023

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I want to cancel freet trial

Steve

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Community Beginner ,
Nov 06, 2023 Nov 06, 2023

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I want to cancel my free trial-what do I push, respond to, email to?????

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Community Expert ,
Nov 06, 2023 Nov 06, 2023

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@Steve33421875w4ie 

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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New Here ,
May 13, 2024 May 13, 2024

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Thank you that worked 

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Community Expert ,
May 13, 2024 May 13, 2024

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LATEST

you're welcome.

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