• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

How to cancel recurring charge if i forgot my account?

New Here ,
Jun 30, 2021 Jun 30, 2021

Copy link to clipboard

Copied

Hi, there has been a recurring charge of SGD19.72 to my credit card which i would like to cancel but cannot find email account to do so. Please advise how can i proceed from here thank you!

Views

88

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 30, 2021 Jun 30, 2021

Copy link to clipboard

Copied

Hi Tan5E12,

please be aware that this is mainly a public user-to-user forum. We are not really able to help you directly with any billing, account or subscription issues. In your case, you will need to contact Adobe Customer Care for assistance:
» https://helpx.adobe.com/contact.html

Click the 'circle with a speech bubble' icon (below is how it looks) on the right hand side to initiate a Chat.

 

contactadobeicon.png

 


/!\ CAUTION /!\
As this is a public forum, please do not consider posting any confidential or private information of yourself here! Be also careful of other users fraudulently posing as Adobe Staff! You can recognize official Staff members via the uQRfNLp badge next to their avatar image and the 'Adobe Staff' title - example. The only legit way to receive help with e.g. payment issues is via Customer Care - located here.

 

Best Regards,
Maurice

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 01, 2021 Jul 01, 2021

Copy link to clipboard

Copied

LATEST

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:

=====================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines