How to cancel the subscription?

[esthers30735671]

I want to cancel it too but it seems impossible!

[Meenakshi Negi]

Hi Esthers,

As you are trying to cancel the subscription, please refer the steps mentioned here Return or exchange a non-subscription product.

If you experience any issue with the cancellation, then I would suggest contacting support.

Open this link Contact Customer Care and sign-in with your Adobe ID and password.

The select the Account issues tab from the option provided.

Hope the information helps,

Regards,

Meenakshi

[Karl Heinz Kremer · Accepted solution]

The link provided is for non-subscription. I assume this one would be more appropriate: Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

[Thomas272906097kh3]

Beware!!! I signed up for monthly payments to an annual subscription and Adobe tried to make me pay £100 cancellation fee after using the software for jsut one month. They do not make it clear AT ALL when you sign up that there will be a cancellation fee nor as to how much it would be. No other software subscription does this. It's absolutely absurd. The first person I spoke to about this had exactly the same experience with Adobe. Sort this out Adobe - you can't rope people into a year's worth of monthly payments with just a couple of clicks. It costs you absolutely nothing to cancel someone's subscription - it's a vertiable scam! 

[kglad]

@Thomas272906097kh3 

did you cancel within the free trial period?

when you subscribed did you select the plan with the lower monthly cost (that has a one year obligation) instead of selecting the monthly plan that costs more per month but allows you to cancel at any time?

did you contact adobe support? 

[JR Boulay]

[MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS]