How to cancel the trial period?

[marishnichenko]

Я подписался на пробный период, но не использовал сам Creative Suite и его функции. И мне нужно заплатить 70 $. Как это исправить? Я не использовал программу, за что я должен платить?

[kglad · Accepted solution]

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[marishnichenko]

But I haven't the chat field. When I clicked this adres there is no chat

[Abambo · Accepted solution]

Use a different browser or computer or your phone or a tablet. The browser blocks the chat window/pop-up.

[kglad · Accepted solution]

enable javascript and popups in your browser, use a different browser or use phone or twitter 

[Manan Joshi]

Adobe does not track program use so that isn't a logic that would help you. Your only bet is to contact Adobe support and convince them to cancel your plan without a cancellation fee.

P.S. :- Moving this to a better suited Account, Payment, & Plan forum

-Manan

[Abambo]

You have signed up and did not cancel at time, so Adobe is charging you, as promised in the confirmation mail.

You can cancel by going to https://account.adobe.com/plans and clicking "Manage plan". If it does not work (successful cancel will be acknowledged by e-mail), you can proceed as indicated by @kglad .

[Rashmi27002770wxve]

Hi there,

Happy to help!

We have checked your account and we see that you have an active subscription under the email address associated with the community.

I understand that you may not have used the plan however, in that case you should have cancelled it on or before the trial period was over.

Please log in to the Adobe account and you should be able to see all the active plans.

https://account.adobe.com/

Please follow the link below which has the steps on how to cancel a subscription.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Also, please read the article to learn about cancellation terms for your subscription.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

Additionally, we see that there is a billing issue with your subscription and for that you will need to contact the Support Team for further help.

Since, this is a community forum and we will not be able to discuss any account or refund related information, we are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain