How to delete my Adobe account

[Isaac37181605apc7]

Hi,

I am Isaac Do. I'm having trouble deleting my Adobe account. There's no delete button in the Manage Account section of the website. Can someone help me with canceling my account?

Thanks.

 Best regards,

 Isaac Do

[iCharles]

Hi @Isaac37181605apc7 ,

This is the Enterprise and Teams community. For further assistance, I will move your post to Account, Payment, and Plan.

[kglad]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Nancy OShea]

With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

If you need help, CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare

Hope that helps.

[Ivan36642201btom]

Would like to delete account, does not allow me at all. Wants me first to update my account subscription details.

[kglad]

go to https://www.adobe.com/privacy.html, click contact us and request your adobe id be deleted.

[Jeffrey_A_Wright]

Thanks for your question, Isaac. I am showing that your previous membership, while inactive, is past due; please make sure to complete the steps at https://adobe.ly/4ebXu2S to update your payment information for any costs associated with your previous membership.

You can bookmark https://adobe.ly/3AxBBwZ for information on how to delete your account once any outstanding fees or charges have been resolved.

If you need assistance or have any questions, then please don't hesitate to click on https://adobe.ly/4fnraLl to speak with a member of our support team about your specific circumstances.

For future viewers of this discussion, you can use the steps listed in https://adobe.ly/40rjYtd to cancel your active membership before an account deletion can be processed. ^JW