How to refund a license?

[Mahmoud2004OP]

Hi Everyone,

I accidentally bought an adobe illustrator and photoshop license -($45.18) thinking it was the actual illustrator and photoshop, how do I refund it? I went to manage subscriptions and looked at videos and everything but it looks like a different process than the 'normal packages'. 

I also cant find any helpline or any way to answer my question, so please let me know! I bought the package today and want to reach out ASAP so that they don't say I've had the subscription for a while.

Thank you, everyone,

Mahmoud K

[jane-e · Accepted solution]

@Mahmoud2004OP 

First, Illustrator and Photoshop have only been sold by subscription since 2013.

To unsubscribe, follow the steps at this Help site:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Cancellation fee and refunds

A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase. Learn if you get a refund when you cancel.

Find your account information here:

https://helpx.adobe.com/manage-account/kb/account-password-sign-help.html

Please let us know if you were successful!

Moved from Photoshop to Account, Payment, & Plan.

Jane

[kglad]

do you have a teams or enterprise subscription?