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I already canceled adobe subscription about three months ago. why they are still stealing money?

New Here ,
Jul 11, 2023 Jul 11, 2023

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I canceled adobe subscription about three months ago. but in my credit card record they are still stealing my money.

 

please don't steal my money adobe company. and give my money back. when I return to my country I will charge the money for me.

 

and the angry part is that they don't provide proper customer center. I have to pay extra money to use that.

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Community Expert ,
Jul 11, 2023 Jul 11, 2023

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contact adobe support so the error can be corrected. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Expert ,
Jul 11, 2023 Jul 11, 2023

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In addition to what @kglad mentioned I would like to point two things.

  • Make sure you have some confirmation of the cancellation going through successfully. Usually an email is sent by Adobe to confirm the cancellation. If you have this email, show that to the support executive and you should be refunded.
  • Adobe does not charge any money for support. What exactly did you do when you got asked for money. In any case that seems like a scam, don't fall for it and try the methods listed in the post by @kglad 

-Manan

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Adobe Employee ,
Jul 12, 2023 Jul 12, 2023

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Hi there,

We're sorry for the trouble. We'll check your account details and get back to you. Please stand by!

 

Regards,

Shivangi

 

P.S. Do not share any personal or confidential info here. This is a public forum.

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Adobe Employee ,
Jul 12, 2023 Jul 12, 2023

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LATEST

Thank for your patience. We checked and found that the subscription has been cancelled and the last transaction was made from Adobe was in the month of March.

In case there has been any discrepancy in the payments made, please contact your Bank support team.

We hope it helps.

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