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I am begging for my subscription to be cancelled

New Here ,
Oct 10, 2020 Oct 10, 2020

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I have recently graduated with a masters this September. I needed Adobe creative Cloud for my course and therefore purchased it so that I could have it for the year. I thought i would be notified/informed if I wanted to continue my subscription after a year had passed. I have now been charged £24 this month and will be charged £138 if I cancel. I feel like I am forced to continue paying £24 a month and feel like there is no way of getting out of the subscription without being charged.

 

I am begging this to be changed. The pandemic has affected me financially like many others. I do not want to think negatively about adobe when it has helped me to improve my skills and understanding within digital design.

 

Please can some see this and help me

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correct answers 1 Correct answer

Adobe Community Professional , Oct 10, 2020 Oct 10, 2020
This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link below -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html -click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat windo...

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Adobe Community Professional ,
Oct 10, 2020 Oct 10, 2020

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This user-to-user forum can't help with billing and account issues. 

 

Suffice it to say you can check your expiration date 24/7 from your account portal. 

https://account.adobe.com/plans

 

To avoid penalty fees, you should have set a reminder on your phone or calendar to cancel in your 12th month and stop the automatic renewal. 

 

 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Oct 10, 2020 Oct 10, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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