Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

I can't load Plans page

Community Beginner ,
Sep 23, 2025 Sep 23, 2025

I can't load my Plans page on Chrome and Edge. My internet is fine. I already tried restarting my wifi, even flushing my DNS and disabling my firewall and ad blocker. But it still won't load. 

 

Kia5FE2_0-1758682546291.png

 

If this is Adobe's way of stealing more money from its users by preventing us from cancelling our subs, this company is truly disgustingly predatory.

 

TOPICS
Account management , Billing
127
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Community Beginner , Sep 23, 2025 Sep 23, 2025

I just talked to an agent on Adobe Care on Twitter
They were able to cancel my subscription immediately. If anyone is experiencing the same issue as me, just DM their official support account.

Translate
Community Beginner , Sep 23, 2025 Sep 23, 2025

Yeah, I tried that too. I was able to resolve it by reaching out to their Twitter account.

Translate
Community Expert ,
Sep 23, 2025 Sep 23, 2025

It loads instantly for me.

Plans

JohnWaller_0-1758683908255.png

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 23, 2025 Sep 23, 2025

It doesn't for me. That's why I'm asking for solution.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 23, 2025 Sep 23, 2025

Have you tried accessing the page via a different computer, smartphone or tablet.

 

Perhaps try disabling WiFi on your phone and accessing via your cellular data.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 23, 2025 Sep 23, 2025

Yeah, I tried that too. I was able to resolve it by reaching out to their Twitter account.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 23, 2025 Sep 23, 2025
LATEST

Hi Kia5FE2, 

 

We're glad you were able to resolve the issue. 

Feel free to update the thread for any other questions. 

 

Thanks 
^KS

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 23, 2025 Sep 23, 2025

I just talked to an agent on Adobe Care on Twitter
They were able to cancel my subscription immediately. If anyone is experiencing the same issue as me, just DM their official support account.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines