I cancelled a trial plan but am still being charged

[Dawn5FD0]

I cancelled a trial plan of Adobe Acrobat DC the day after trying to install it. My computer was not capable of downloading.

However, I was still charged for June 2020 and July 2020 ($16.19 each). I've had this trouble before. Don't sign up for trial plans unless you have extra money to throw away!

[John T Smith · Accepted solution]

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[LaToya26739423h5w3]

Why am I being charged for a trail plan? I canceled before trail was up

[kglad]

these are user forums. contact adobe support.  use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Sebit]

I cancelled the trial plan but I am still being charged 

[kglad]

@Sebit 

same answer(s) for you:  contact adobe support. ie, no one can fix your account problem via the forums. 

so, contact adobe support.  if you need info on how to contact adobe support, read the above responses.

[moira_4863]

Yes!! I have had the exact same problem and I am 100% sure that I cancelled the trial within the cancellation period so it is unauthorised charges. Despite this I have been charged for months at the full rate and when I try to cancel it says I will be charged an expensive fee as a result so I have been reluctant!! Have been unable to find a number to contact them on also. 

[kglad]

@moira_4863 

again, there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.