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I cant access live chat!!!!!!!!!

New Here ,
Nov 08, 2022 Nov 08, 2022

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I have the usual problem of being sent in circles while trying to find a real person to talk to on this website and when I click the "Contact us" button which is supposedly supposed to open up a chat box, literally nothing happens. I've tried for 2 days in a row now and its really frustrating. As you can see from the video I am clicking and nothing is happening. 

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correct answers 2 Correct answers

Adobe Employee , Nov 08, 2022 Nov 08, 2022

I am sorry, Faye, I know it would be frustrating to be actively thwarted from reaching us.  It is likely misconfigured browser or security software is preventing your ability to contact us.  

 

The experience available in https://helpx.adobe.com/contact.html?rghtup=autoOpen also works on mobile devices.  If you are still unable to reach us on a phone or tablet, then use a device on a different network to access the chat box.  You can also find the correct phone number to reach us in the Addition

...

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Community Expert , Nov 08, 2022 Nov 08, 2022

try a different browser.

 

if that fails, use photoshop or twitter.

 

https://helpx.adobe.com/contact/phone.html

tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering

...

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Adobe Employee ,
Nov 08, 2022 Nov 08, 2022

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Faye, I am sorry that you are blocked from contacting our support team.  Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen and a chat window will open automatically.  If the chat window fails to open then use a different device to contact us.

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New Here ,
Nov 08, 2022 Nov 08, 2022

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Still not working 😞

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Adobe Employee ,
Nov 08, 2022 Nov 08, 2022

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I am sorry, Faye, I know it would be frustrating to be actively thwarted from reaching us.  It is likely misconfigured browser or security software is preventing your ability to contact us.  

 

The experience available in https://helpx.adobe.com/contact.html?rghtup=autoOpen also works on mobile devices.  If you are still unable to reach us on a phone or tablet, then use a device on a different network to access the chat box.  You can also find the correct phone number to reach us in the Additional Contact options available at the top of the chat window.

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New Here ,
Nov 08, 2022 Nov 08, 2022

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I don't understand what the problem is but it's doing the same thing on my phone, that link isn't working and the contact us button wont redirect me to anything. Ive turned off ad blocker and I've tried on both wifi and data 

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Adobe Employee ,
Nov 08, 2022 Nov 08, 2022

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Please find someone locally who can help you then, Faye. No login is required to open the chat window at https://helpx.adobe.com/contact.html?rghtup=autoOpen 

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New Here ,
Nov 08, 2022 Nov 08, 2022

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Its the same whether I am logged in or not. It's just very frustrating and typical of adobe to make it so difficult to get help. I assume you cant do anything other than send me that link so that's anyway for your time. 

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Community Expert ,
Nov 08, 2022 Nov 08, 2022

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try a different browser.

 

if that fails, use photoshop or twitter.

 

https://helpx.adobe.com/contact/phone.html

tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Adobe Employee ,
Nov 08, 2022 Nov 08, 2022

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The chat window automatically opens when clicking on https://helpx.adobe.com/contact.html?rghtup=autoOpen so not much else can be offered Faye.  The additional contact options, available within the chat window, will be the appropriate options for your country, Faye.

 

If you are blocked from contacting us, then you may also be blocked from using any Adobe apps or services properly too, Faye.  

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New Here ,
Nov 16, 2022 Nov 16, 2022

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Dear Adobe, I also have problem contaccting your customer service. It is not possible to open chat window. I used two different browsers and different networks. 

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Community Expert ,
Nov 16, 2022 Nov 16, 2022

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LATEST

@Davor26204009aq9k 

 

something local is blocking you unless you're in some part of the work that blocks website pages.

 

what about phone and twitter?

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