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Participant
September 22, 2022
질문

I changed my plan by chatting, but the money went out to the previous amount.

  • September 22, 2022
  • 2 답변들
  • 198 조회

A few days ago, while chatting with a counselor, he said he would do it for free for three months from this month and change the rate to 23.100 won from next month, but 35.200 won was withdrawn this month. What's going on? Please check and give me a refund.

이 주제는 답변이 닫혔습니다.

2 답변

Nancy OShea
Community Expert
Community Expert
September 23, 2022

You may update your CASE NUMBER from your online account below.

https://account.adobe.com/support#

 

Nancy O'Shea— Product User & Community Expert
Kanikas
Community Manager
Community Manager
September 22, 2022

Hi, 

 

We're sorry you are facing this issue. Would you please get in touch with our support team for help? 

Please use the case number as a reference shared in the image.

 

Use this link to contact support: 

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Thanks 

Kanika