I couldn't change from monthly to yearly billing

[AndreasPilskog]

There is no way to change this yourself in user account so you have to talk to a support agent. He wouldn't change the billing unless I bought "AI assistant for acrobat". Some years ago I was tricked into buying an Adobe stock plan, so I will not be fooled again. So here I am, still on monthly billing plan. Who do I need to talk to to get support? We have been using CC for years and years in my company, but we need to seriously consider alternatives.

[Bani Verma]

Hi there, 

I am moving your thread to the correct community; experts there will be able to assist you better. 

Thanks,
^BS

[Peru Bob · Accepted solution]

Try support again.  Maybe a different agent will be more helpful.

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare

[chrisw92276591]

I just tried this thanks. I got an agent that is pushing for an upgrade to my services. I replied 'no new offers please', got crickets. After a few minutes the agent came back with the solution which involves the cancellation of the current plan, and purchase of the new plan. Not sure why that is, but that is what we are doing. A cancellation notice is sent, and then a second email with a 'proposal' for the same program billed at the annual rate. It went slowly, but smoothly. Took 30 minutes start to finish.

[kglad]

@chrisw92276591 

all's settled?

[barbarac63144088]

I've been billed monthly for years but with the price change coming in January 2025, I understand I can keep my current $9.99/month price if I pay it annually rather than monthly. I expect MANY Adobe users will be wanting to do this between now and 1/15/25. We should be able to do this ourselves without going through an agent who's pushing upgrades. It's also unacceptable to be on the phone for 30 mintues to get this changed. 

[daveh58821304]

Yes and PayPal is no longer an option for payment.    

I agree this should be easy for us to jsu change the payment process/method

[kglad]

@daveh58821304 

contact support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.