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I'd like a refund.

New Here ,
Sep 07, 2022 Sep 07, 2022

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I'd like a refund.

While I was subscribing to Animate, I paid for the student plan and started using it.

But this month, my student plan and animate subscription were paid twice.

It's a duplicate payment because all the apps in the student plan include animates.

Therefore, I request a refund for the number of months that have been paid in duplicate.

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Adobe Employee ,
Sep 08, 2022 Sep 08, 2022

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Hi there,

We're sorry for the trouble. We checked your account details and could not find any duplicate transaction in the same month. We can not discuss the account related information here because this is a public forum. We'd recommend contacting our support team here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

They can discuss it in detail and help you ASAP.

 

Let us know if you have any questions.

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