I did not apply for this. Why am I being charged?

[Indra34184629ffq2]

I did not apply for this. Why am I being charged?

Adobe saggart 

Title edited... Moderator

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[kglad]

if you have/had no adobe subscription/trial, contact your credit card provider and report fraud.

otherwise, contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Shivangi_Gupta · Accepted solution]

Hi @Indra34184629ffq2,

As per your account details, you have subscribed for Adobe Acrobat Pro and it is in use since last 1 year 2 months, and 6 days.

Are you getting charged for any other product? 

Let us know. We're here to help.

Regards,

Shivangi 

[Joanne37678469q3zt]

No, I have no any paid subscribtions in my account.  Thanks Joanne 

[kglad]

@Joanne37678469q3zt 

this thread has been addressing @Indra34184629ffq2.  are you the same person?

[Shivangi_Gupta]

Hi Joanne,

Could you specify the question/query that you have? As @kglad mentioned, my previous response was not for your account. I can see that you do not have any active subscription listed under your account.

Let us know how can we help.

Regards,

Shivangi