• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

I did not apply for this. Why am I being charged?

New Here ,
May 14, 2024 May 14, 2024

Copy link to clipboard

Copied

I did not apply for this. Why am I being charged?

Adobe saggart 

 

Title edited... Moderator

TOPICS
Account management , Billing

Views

109

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , May 15, 2024 May 15, 2024

Hi @Indra34184629ffq2,

As per your account details, you have subscribed for Adobe Acrobat Pro and it is in use since last 1 year 2 months, and 6 days.

Are you getting charged for any other product? 

Let us know. We're here to help.

Regards,

Shivangi 

Votes

Translate

Translate
Community Expert ,
May 14, 2024 May 14, 2024

Copy link to clipboard

Copied

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 14, 2024 May 14, 2024

Copy link to clipboard

Copied

if you have/had no adobe subscription/trial, contact your credit card provider and report fraud.

 

otherwise, contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 15, 2024 May 15, 2024

Copy link to clipboard

Copied

Hi @Indra34184629ffq2,

As per your account details, you have subscribed for Adobe Acrobat Pro and it is in use since last 1 year 2 months, and 6 days.

Are you getting charged for any other product? 

Let us know. We're here to help.

Regards,

Shivangi 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 28, 2024 May 28, 2024

Copy link to clipboard

Copied

No, I have no any paid subscribtions in my account.  Thanks Joanne 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 28, 2024 May 28, 2024

Copy link to clipboard

Copied

@Joanne37678469q3zt 

 

this thread has been addressing @Indra34184629ffq2.  are you the same person?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 29, 2024 May 29, 2024

Copy link to clipboard

Copied

LATEST

Hi Joanne,

Could you specify the question/query that you have? As @kglad mentioned, my previous response was not for your account. I can see that you do not have any active subscription listed under your account.

Let us know how can we help.

 

Regards,

Shivangi

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines