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hector_8983
Participant
February 20, 2025
질문

I didn't cancel my free trial in time and I'm in depression

  • February 20, 2025
  • 1 답변
  • 156 조회

It's terrible, I came to cancel my 7 days free trial on Thursday 20 afternoon because it started on Tuesday 13 evening so technically it's not even 7 days yet but unfortunately it's impossible to not be charged and I'm I'm signed up to the monthly subscription with monthly pay. I already have received the message "Your payment is due".


I didn't even knew I also signed to "Adobe Stock" and as well as I have not used the product since the subscription.

 

I'm currently not AT ALL in a financial position to pay, I'm a student I struggle very much,  so I really hope to get both of my subscriptions cancelled with no fees, honestly to pay 68+ now would be terrible I'm considering ending it.

1 답변

H
hector_8983작성자
Participant
February 20, 2025

I meant Thursday 13 not Tuesday 13 sry!!!

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 20, 2025

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
February 20, 2025

Hector, thanks for posting your question about the memberships you subscribed to in this public discussion forum. I do show that both of your annual memberships are active. Please make sure to complete the steps listed in https://adobe.ly/437cYTM to complete the cancellation process and reduce any fees or charges that will be applied. For more information see https://adobe.ly/4gSPyoi. ^JW

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