I do NOT want to auto-renew for another year!

total ripoff i'm dealing with this auto renewal now too

I'm totally disenchanted with Adobe over this issue. We are expected to "catch" Adobe before the new billing cycle begins in order to cancel the renewal. Legal? Sure. Unethical ABSOLUTELY.  

Other than pure greed I see no reason why Adobe could not have implemented a "Adobe is Authorized to renew my service at the end of my 1 year term" for those who might want auto renewal, it could have even been automatically checked on by default. But cramming it down our throats with zero option to stop auto-billing after our contract expires is purely unethical. This is an absolutely terrible business model. No one is fooled by this, money is the main motivator but bad policy should be addressed and avoided if Adobe expects to maintain and grow its customer base.

My recommendation to friends and family through Facebook will be to avoid Adobe products and the CC service entirely unless they address the issue. For me this issue is unresolved. A simple fix, DON'T RENEW automatically or allow me out of the contract without penalty. The entire experience has left me feeling uneasy about Adobe and their commitment to being ethical.

Adobe is a horrible company with zero customer support who extorts money from their subscribers. I was called by an Adobe representative to go over my account I told him i wished to cancel my account. I received my American Express bill today 11 days after adobe charged me for an auto renewal (which via phone conversation cancelled). I immediately called Adobe and they told me it is past the 5 day grace period. $655.37 charged to my CC. I have bought Adobe Lightroom and Photoshop in box form with upgrades over many years, I did not like the cloud service and did not want to renew. This is extortion.

I've got the boxed version of Creative Suite 6 Master Collection.  Will Adobe let me use my boxed CS 6 Master Collection software forever or will suddenly one day Adobe announce that people who are using Creative Suite 6 will no longer be able to open their shrink-wrap applications?

I'll never subscribe to the Creative Cloud.  First of all, I hate that model: it's more expensive in the long term as I wouldn't upgrade with every release and I don't need updates to the latest, most amazing new features.  But, more importantly, in accounting, one time expenses are handled differently than ongoing expenses.  I cannot justify ongoing expenses.  So, Adobe is saying "bye bye" to customers that are not permitted to charge recurring expenses.

My one-year subscription was up in May of 2014 and they claim they sent an email to me to verify the "AUTO RENEWAL".  I was told that I couldn't cancel because they had the right, as per their licensing agreement, to auto renew for another year....unless I canceled.  What size balls do you have to have to be so lacking in client-centeredness in this day and age.  I was stunned.  They begrudgingly canceled after pushing...thank you Adobe...but I think this policy stinks and everyone should be aware of what they are committing to. 

Adobe, Please cancel my subscription. I am very frustrated. I called and was disconnected while waiting for a transfer. Then I contacted adobe help through online chat. The adobe representative stated that there is no way to cancel an auto-renewal. This is a trap and must be borderline illegal. I said I do not want to enter into an agreement for auto-renewal. I have that choice as I am the purchasing party. She said simply that adobe will charge you when your subscription is up and there is no way to cancel it. Please cancel my auto-renewal immediately, or I will need to open a case with the BBB?

Where is the accountability?

Thank you

I'm also very frustrated by this.  I didn't realize the price difference until I received my credit card statement as Adobe's renewal email had gone into Gmail's spam/promos section.  Now when I log on to cancel it tells me I will owe Adobe 50% of the remainder of a year's cost at the higher $50/mo rate.  First of all, I NEVER authorized a contract extension and it's incredibly dishonest to automatically renew a contract with an ETF.  I have never seen that behavior with any other company (cell phones, cable, satellite, etc) and it seems as though it is illegal.

I've been trying to find email contact information for billing support in order to rectify this so I can cancel my subscription without this ridiculous ETF charge but have been unable to do so. 

For Adobe's sake, they need to change this setup to an opt-in system or do what every other company does - switch to month-to-month after the contract period.  In cases against cell phone companies who extended people's contracts due to the customer changing their plan and not being notified of the contract extension, the cell carriers have lost in court and been ordered to pay back the termination fees.

So let me get this straight. My Account is set to auto-renew (how nice) but now at the Regular Monthly Price.

Since these introductory offers are STILL available, can I not cancel, use a different credit card and username to get the same "Introductory Price"

Seeing as though Adobe has pressured us into signing up early saying that "The offer will expire soon" and in return giving us quite possible a bunch of lies. (I think we all remember the TypeKit promises and the Actual Cloud Usage) that was not actually available upon the release of CC.

I don't know about you adobe but don't you think that the people who actually signed up early and were constantly dissappointed with the product provided (there are STILL unfixed bugs in the main CC features) – shouldn't we be auto-renewed at the introductory price also?

I know you're a massive corporation but at least Apple has the decency to give back to their online community when their services (icloud) are below what they promised.

Beverly Gray would it be possible that I could be auto renewed at the introductory rate? Or Am I going to have to spend my time figuring out how to cancel, then sign up under another username and credit card all because Adobe lied in their marketing?

My service auto-renews soon, I would love an answer. Thank you.

I was actually shocked to find out what kind of company Adobe is.  After looking on the web and seeing all the complaints I realized something...

Adobe is a terrible company.  They are a rip off company.  Their corporate culture is shameful.

For $600 / year Adobe should send out an email asking for an Opt-In or a Repurchase... Any legitimate company would do that.

It's awful that a company with such good products has a corporate culture like a rip off gym or an alarm company.  Adobe should be better than that.

I'm going to make sure everyone I know knows the way they operate....

And there is no DO NOT AUTORENEW BUTTON!!!! SO funny that Adobe considers themselves as legitimate company!

Luckily you have CS5.5, so you have the option of upgrading to the CS6 version instead of going to CC.

Assuming you are located outside Europe, you can upgrade to the perpetual license for $ 525. One additional year of CC would cost you $ 600 and at the end of that year you are left with empty hands. You can't even access your own copyrighted material any longer.

One thing is not clear to me, but maybe one of the staff can answer that.

If you upgrade to CC7 on June 17-th, that will cost you $ 30 per month, so the first year costs $ 360. Then the price increases to $ 50 per month, or $ 600 per year, not taking into consideration unilateral price increases from Adobe.

After around 15 months Adobe introduces CC8 at the IBC 2014. What are the consequences? CCM includes updates, but what about upgrades? Do you need to do anything? Do you get a new introduction offer at a special price and for how long? Do you have to pay the 50% penalty for changing your CCM?  Do existing CC subscribers then get punished in terms of higher subscription rates than new subscribers, who get the special price?

Somebody please clear up this issue.