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I have to write this to ask how to contact an agent

New Here ,
Nov 07, 2022 Nov 07, 2022

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I have been more than one hour searching and looking to contact an agent and to my surprise of a company that provides a service that we pay, only provides forums and nothing when we need specific help.
Also adds an empty link when we click a contact button, at least in Spain.

 

Someone can provide the steps to contact an agent please

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Community Expert ,
Nov 07, 2022 Nov 07, 2022

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Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

or Twitter:
https://twitter.com/AdobeCare

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Community Expert ,
Nov 07, 2022 Nov 07, 2022

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[Moderator moved from Using the Community forums to Account, Payment & Plans.]

 

@Manuel22037180n73b 

What problem are you're having?  I ask because most product user questions can be answered quickly by fellow product users in the respective product support boards.

https://community.adobe.com/

 

Adobe Customer Care agents are mainly for account & billing matters. 

CONTACT AN ADOBE AGENT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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