Skip to main content
Participant
September 6, 2020
해결됨

I haven't used Adobe since 2019, but Adobe started charging me a few months ago for no reason

  • September 6, 2020
  • 1 답변
  • 614 조회

Hi,

 

I haven't used Adobe products since November 2019. Suddenly, in June Adobe started charging me $32.  I did not noticed this until I did a deep dive in my bank statements in late July. I was in Beirut during the explosion, so obviously I forgot about this issue until Adobe took another payment out. Now I have three mysterious payments for no service. I checked my old school account and my personal email account and no, I don't see any programs downloaded. I wish I could contact a human being about this instead of posting publicly...

이 주제는 답변이 닫혔습니다.
최고의 답변: Nancy OShea

You may contact Adobe support by phone during normal business hours, M-F. 

https://www.adobe.com/about-adobe/contact.html

 

Or sign-in below with your Adobe ID and password.  Please use a good browser (Firefox or Chrome) that accepts cookies and does not have script blockers.

https://account.adobe.com/plans

 

In the chatbox, type AGENT followed by enter key and wait for a human.  

 

NOTE: Wait times may be longer than normal due to Covid-19.

 

1 답변

Nancy OShea
Community Expert
Community Expert
September 6, 2020

You may contact Adobe support by phone during normal business hours, M-F. 

https://www.adobe.com/about-adobe/contact.html

 

Or sign-in below with your Adobe ID and password.  Please use a good browser (Firefox or Chrome) that accepts cookies and does not have script blockers.

https://account.adobe.com/plans

 

In the chatbox, type AGENT followed by enter key and wait for a human.  

 

NOTE: Wait times may be longer than normal due to Covid-19.

 

Nancy O'Shea— Product User & Community Expert