i just subscribe annual plan 1 year, but they still charge me the 13 month😂😂😂😂😂

[Niya0]

only subscribe annual 1 year, but still charge the 13 month😂😂😂😂😂😂donno why?How to get my money back 😂😂😂😂😂

[kglad]

you can get clarification (eg, did you opt for a stock supbscription, too) by contacting adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Jeffrey_A_Wright · Accepted solution]

Thanks for your question, Tee_Jiayin! I can confirm that you have canceled all of your current Adobe plans. Please see https://adobe.ly/3ZK839P for questions about fees and refunds.

For future viewers of this discussion, you can use the steps listed in https://adobe.ly/4dviSzL to cancel active memberships or subscriptions. ^JW

[Niya0]

Yes, i only can cancel the plan, when i see the adobe have charge me about one more month, because i just subscribe annual plan 1 year, i donno why adobe automatic charge me or renew my plan, so if want to subscribe month to month annual years plan, just only  can manual cancel the plan a few days before expiry  (when already 12 month of subscription just manual cancel ).😅 

[Niya0]

if no manual cancel the plan , maybe adobe will continue subscription or make more charge 

[kglad · Accepted solution]

correct, plans automatically renew unless explicitly cancelled.

[Niya0]

just now adobe want charge more  😅😅😅😅😅😅 Oh my god  ADOBE~~~~~

[kglad]

were you charged a cancellation fee?

[Niya0]

yes, just forget to manual cancel the plan 🥲

[Niya0]

this is first time and also last time 🥲 

[Niya0]

i think they must add some function for people to choose if they want to automatically renew or manually renew like phone bill payment  is more better

[Niya0]

and Thank you for reply me ☺️

[kglad]

you're welcome.

have the issues been settled?

[Niya0]

yes

[kglad]

good to hear that!

[ben_6642]

Hey Niya. dont do it manually. change teh plan to photography then cancel that. Then you dont have to pay ridiculous fee!