I keep getting An Adobe account can be used by only one person — and not shared, popup!!!!

Same problem! Switching between 2 devices and it says your adobe account appears to be in use by another person. I have been a paying customer for years and this is so unethical of Adobe that this new implementation of theirs has been systematically killing my creative process since September 2024. I feel very bullied after several sessions with customer support where each one assures me they will fix the problem and completely fail to do so.

I am having similar issues. It's beyond annoying! This is the 3rd week i've reset my password. I have been working on my main computer in my office for half a day & it's just flagged up that more than one device is using my account. I have the same account on my laptop but my two computers are NEVER on at the same time. 

Just coming on here to say I have an individual license, regularly sign in and out between 3 or 4 machines, I have 2fa enabled and have for a long time. Started having this problem about 3 weeks ago, eventually forced to reset password twice.

Been signing in and out for a couple of years now like this and have never had a problem. I can't activate a device unless I have my phone with me and I authenticate, so not sure why this keeps happening (except I now think it started arouond April 2 when someone in this thread shared that Adobe had this issue with a lot of customers, so maybe that's what set it off?)

For now I'm just actively signing out of at least one device I have activated when I'm done using it, but it is a bit of a pain. When I remember to sign out, or more accurately DEACTIVATE,  and yet still only have one other device activated, I'm not getting the popup prompt when activating the second device. However if I forget to previously deactivate on the other machine - I get the whole message about someone else using my account blah blah blah, even though no one can use it unless I activate it with my phone through the adobe account access app, nor do i ever even type a password on any of these machines to activate or sign in.

When I have time I will try the reset suggestions here and see if I can get bakc to my regular workflow. 

ive been randomly getting pop up's saying my account is in use and i need to change my password. but when I look at the login history im the only one using it. it doesnt make sense sense. it happened once like last week. and i think once this week. totally out of the blue. makes no sense

I am having the same issue. I contacted the Customer Service, but this was the response..

I have a similar problem but I use JUST 1 DEVICE, and the screen shows me 3 devices conected 2 of them are the same device (the device I am using right now) and a third one sayin "this device" which is the decice I am using... so they do have a huge problem here... I have to disconect from my 1 device to connect again on the same devoce to use... big bug from Adobe....

This is still not fixed. My account only shows 2 computers. I reset my password 2 days ago after repeated, unwarranted popups. Now Adobe has reset my password again.

same issue over here. started out of nowhere when I've been using this program for months and years without issue. makes no sense. I even cleared out some logins. and followed these instructions (see link) and the issue went away for a few weeks then came back https://community.adobe.com/t5/download-install-discussions/premiere-keeps-telling-me-quot-your-adobe-account-appears-to-be-in-use-by-more-than-one-person-quot/m-p/15139398#M587909

UPDATE FROM ADOBE REGARDING BEING FORCED TO CHANGE PASSWORD:

I was again forced today to reset. I've been ranting to Adobe Care on X and this was their main reply... Still doesn't answer why I have this issue (one device, 2FA on). 

Bare in mind there's no valid safety concern or reason for this force signout and reset. 

"I understand your frustration. Adobe takes proactive account security measures, such as password resets, to help safeguard users. If your password was reset by Adobe, this was the result of a proactive security measure intended to help safeguard your account. ^IS"

I'll update if they suggest an actual solution but it's genuinely mind boggoling that no one from Adobe seems to want to actually find a fix and help. As a paying customer the help is non-existant for an issue that clearly affects a lot of people given the original thread was June 2024 and it's now Feb 2025.