I moved to another country, but I still can't get access

[Kate_Evg]

Hello!
I hope that someone can help me.
I used to live in Russia, but 2 years ago I moved to the European Union (to Croatia). Now I'm trying to change the data in the account - but the system does not allow access to change the place of residence. At the same time, it gives information that access to Adobe products is closed due to my location.
I have completely despaired of finding a way to fix this myself, I need help.

P.S. I have all the documents on hand about my residence, as well as the changed country of residence in the Google account to which the account is linked.

[kglad · Accepted solution]

The country associated with your adobe id must match the store you purchase from and must match the payment address. if that doesn't work for you, don't bother proceeding. otherwise, change what's necessary:

change your country on adobe.com, https://www.adobe.com/international/selector/

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

change currency - https://forums.adobe.com/thread/1999694

change store - http://www.adobe.com/store_selector/storeselector.html

change adobe.com website language - https://forums.adobe.com/thread/1999693

change age - https://helpx.adobe.com/nz/creative-cloud/kb/you-eligible-cc.html

[Kate_Evg]

Рекомендация сработала, спасибо!

[kglad]

you're very welcome.  enjoy your adobe apps!

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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