I need help with adobe acrobat subscription

[forsy2_1032]

hello, i know this is not adobe support but i need a reply cuz i have this question, I activated a free Adobe trial for photoshop using the email address [Removed], and I canceled the plan within the required period (7-14 days), and also i got refund as indicated in the terms of use. However, I received a payment on my credit card that I did not authorize, and my account does not show an active plan. I kindly ask to some moderator of adobe to review the situation and process a refund.

Thank you so much for who gonna help me.

[try67]

I removed your email address from your post and moved it to the proper forum.

Also, you write in your title that it's about Acrobat, but then you talk about Photoshop. The two are not the same...

[forsy2_1032]

Uops sorry, i mean adobe acrobat, the problem is adobe acrobat, anyway my email is just removed so my credit card is removed too?

[try67]

No, I just removed it from your post so you don't get contacted by scammers. This has nothing to do with your credit-card or payment issue.

[kglad]

@forsy2_1032 

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?

[Shivangi_Gupta]

Hi @forsy2_1032,

I looked into your account details, however I could not find any active or trial subscription listed under this email address.

Did you make the purchase with the same email address you used to post this question? If not, please share the correct email address with me through DM, and I'll look into the details.

^Shivangi

[kglad]

@forsy2_1032 

check, https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

if you then suspect fradulent use of your credit card, contact the card issuer to report fraud.

[oneda_3130]

Send link please for issue card 

[kglad]

@oneda_3130 

is that message related to your other posts?