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I pay 19.99 EUR for the product but I don't have it in any plan

New Here ,
Nov 14, 2023 Nov 14, 2023

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I paid on 18.9. and 19.8. 19.99 EUR but I don't know what kind of product it is. I don't plan on it.

 

B.E.S. Petrovice

 

Variable symbol: 9544748

 

I don't have an invoice for it

TOPICS
Account management , Billing

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Community Expert ,
Nov 14, 2023 Nov 14, 2023

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Hi @Ondřej33599926njla,

Please contact Adobe support as only they can help with billing issues. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Adobe Employee ,
Nov 14, 2023 Nov 14, 2023

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Hi there,

We're here to help you. I see you have an Acrobat pro subscription for which you are paying.

You can download the invoices from your Adobe account: https://helpx.adobe.com/manage-account/using/print-creative-cloud-invoice.html

 

Let us know if you have any other questions.

 

Thanks

Kanika Sehgal

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Community Expert ,
Nov 14, 2023 Nov 14, 2023

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and you can check your account, https://account.adobe.com

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