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I TERMINATE MY SUBSCRIPTION BUT AFTER THE RENEWEL AND CAN'T ACCESS THE APP ANYMORE...

New Here ,
Oct 07, 2023 Oct 07, 2023

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Hello adobe, I did renew my subscription and after I terminate it to not pay it again next year. But I don't understand why I can't use photoshop anymore because I paid this for this year. How do we do ? I can't give 288 euro for free to Adobe who cannot let me use the app again. I need a solution quickly please since It's my work tool. Could you please send me a refund or let me use the app.

I'm waiting for you response.
Thank you !

Gal26071472uvmh_0-1696675850535.pngexpand image

 

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Community Expert ,
Oct 07, 2023 Oct 07, 2023

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@Gaël26071472uvmh you'll need to contact Adobe support about payment issues
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
You will need to be on a browser that allows popups and cookies or the icon won't show.
Twitter: @AdobeCare https://twitter.com/AdobeCare

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New Here ,
Oct 07, 2023 Oct 07, 2023

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Hello @Ged_Traynor thank you but I already looked for it but I've no email adress to join any support to help me with this annoying issues. I need to talk with someone that can directly apply my demand.

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Community Expert ,
Oct 07, 2023 Oct 07, 2023

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@Gaël26071472uvmh 

 

as soon as you cancel, your subscription ends. you can start another subscription.

 

if you need help and can't use chat use twitter/x

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