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I Want A Refund On Adobe Subscription

New Here ,
Jan 09, 2023 Jan 09, 2023

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I never thought I would have to use a messaging board to try and connect with someone who can actually help me. Anyways back in October I subscribed to Adobes 7-day free trial to edit a document for a scholarship. The day of, I cancelled that subscription so I would not be charged. A couple months later I look at my billing history on my credit card and see I have been charged $19.99. Apparently I have been getting charged for the past few months AFTER I canceled my 7-day free trial. This is absurd and I want a refund of the times I've been billed AND my subscription cancelled without the cancellation fee. I am a college student and am barely scraping by. The last thing I need is hundreds of dollars from my bank account gone over a program I used once. I find it very slimy for this company to do this and not even send an email letting me know that I am being billed, I am very unhappy about this.

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correct answers 1 Correct answer

Adobe Employee , Jan 10, 2023 Jan 10, 2023

Hi there,

 

Thank you for writing to us.

 

I understand that you wish to get a refund of the subscription.

 

We have checked your account and we see that you have an active Adobe Acrobat Pro subscription under the email address associated with the community.

 

Please log in to the Adobe account and you should be able to see all the active plans.

https://account.adobe.com/

 

Please follow the link below which has the steps on how to cancel a subscription.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

...

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Community Expert ,
Jan 09, 2023 Jan 09, 2023

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Moved to the Account, Payment, & Plan forum from Using the Community

 

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LEGEND ,
Jan 09, 2023 Jan 09, 2023

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You have to contact Adobe using Chat or phone or twitter. (Not email, that's a scam).  We are just customers like you.

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Adobe Employee ,
Jan 10, 2023 Jan 10, 2023

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Hi there,

 

Thank you for writing to us.

 

I understand that you wish to get a refund of the subscription.

 

We have checked your account and we see that you have an active Adobe Acrobat Pro subscription under the email address associated with the community.

 

Please log in to the Adobe account and you should be able to see all the active plans.

https://account.adobe.com/

 

Please follow the link below which has the steps on how to cancel a subscription.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Also, please read the article to learn about cancellation terms for your subscription.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

 

Since, this is a community forum, I would request you to contact our Customer Support team to discuss any account or refund related issues and you will get all the help you require in order to resolve the issue.

We am happy to share the link that can help you to connect with the Adobe Customer support via chat.

Please make sure that the browser that you are using is updated and allow popups and cookies on your browser.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

 

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Community Expert ,
Jan 10, 2023 Jan 10, 2023

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make your case to adobe support.  if you have any documents to support your cancellation that would be very helpful because an adobe employee has already stated your subscription is not canceled. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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