I want to refund

New Here ,
Aug 13, 2021 Aug 13, 2021

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I bought a month's worth of indie for a month in May, but it was being paid for as an indie who had not been used until August without being informed after learning. How can you make a system like this?

 

I'd like to get a refund for the last 3 months of payment that I didn't use.

 

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Adobe Community Professional ,
Aug 13, 2021 Aug 13, 2021

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Hi,

please contact the sales team in your country.

You need to also stop your subscription from your account. Login and access your profile details, in the payment plan you should get a link to stop your subscription.

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Adobe Community Professional ,
Aug 13, 2021 Aug 13, 2021

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This is primarily a user Forum, so you are not really addressing Adobe here, even though some Adobe employees thankfully have been dropping by.

 

Did you read what license model you signed up for at the time? 

You may want to check out these pages: 

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

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Adobe Community Professional ,
Aug 13, 2021 Aug 13, 2021

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Hi @boram5C2C 

Moving this to the Account, Payment and Plan forum.

As already mentioned the money is automativally deducted every month as per your subscribed plan untill you cancel it, not using the software does not count as a reason for refund. However I would suggest you contact the support team and tell them your concern, they will provide you with the best possible solution that would minimize your loss. Also, be aware that if you have an annual plan payable monthly then an early cancellation could entail a cancellation fees. So, talk to the support team about your options and possibility of waiver for cancellation fees if it's applicable to you.

For refund rules, refer to the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Adobe Community Professional ,
Aug 14, 2021 Aug 14, 2021

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Anyone who doesn't check their bank statements each month is massively naive about credit theft.  In any event, there is no such thing as "a month's worth of indie" or anything else.

 

Creative Cloud is by annual subscription.  You agreed to these terms when you joined. 

After 14 days, you are not entitled to a refund.  And your plan renews each month automatically until you cancel it.

 

Subscription & Cancellation Terms:

https://www.adobe.com/legal/subscription-terms.html

 

Since you never cancelled, Adobe has no way of knowing you don't want it  -- right? 


How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

================
CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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