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Z
zaid_1900
Participant
February 7, 2025
질문

I was charged for my membership the same day after I canceled and got my refund

  • February 7, 2025
  • 1 답변
  • 191 조회

Hello,


I forgot to cancel my membership last month and was charged but the chat bot already resolved this for me and got me a refund. But then I was again charged for 63$ the same day. I tried talking to the AI but it doesn't understand my question and won't let me connect to an agent because I don't have an active membership.

 

I attached a picture of the refunds and charges

 

1 답변

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 7, 2025

check your account, https://account.adobe.com

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
February 7, 2025

Thanks for posting your question, Zaid. I reviewed the account you used to post to this public discussion forum and can confirm you successfully canceled both of your memberships. However, due to the timing, there will be a fee involved. Please see https://adobe.ly/40PRmZn for complete details.

 

For future viewers of this discussion, please make sure to cancel your subscription or membership within 14 days to prevent a fee or charge for most plans. You can find the steps needed to complete the self-cancellation process at https://adobe.ly/3CQkYh9. ^JW

Z
zaid_1900작성자
Participant
February 7, 2025

I understand but I canceled my membership 2 days after I was charged?

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