I was double charged by adobe and they won't help to give my money back

Question

Hi there 
 
I was charged twice within two days for this subscription I forgot about and of course, there is no email or phone number for me to call. I've tried talking to the AI chatbot that Adobe provides but they don't even understand my question. I need a real person to help me right now to get my money back because at this point it is theft, they have no information to get my money back at all and they know that. I shouldn't have been charged twice no matter the circumstances, I can understand the first charge because I forgot about this subscription but I need my almost 50 dollars back now. Now I would appreciate it if someone could help me. I will leave my email down below so I can finally be helped by someone.
 
Email: <removed-kglad>

Jeffrey_A_Wright · Accepted Answer

Flamboyant_Star, sorry for any confusion, but you have two active memberships. Please see https://adobe.ly/3DrovCz for information on how to cancel your Adobe Stock membership. Please be aware that you will loose any unused Stock credits when you cancel.

If you also want to cancel your CC membership then see https://adobe.ly/3ByJ6EI.

Finally, see https://adobe.ly/4gSVj5X for the charges and fees associated with canceling an annual membership. ^JW

kglad · Answer

contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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