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I would like to get a refund please

New Here ,
Jul 06, 2021 Jul 06, 2021

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I paid for and downloaded the latest Premier elements via the Adobe website only 3 days ago but this was wrong, i feel the information was misleading. I thought i had to pay upfront for the month's trial. As it is only 3 days ago, I believe i am able to get a refund. I have tried very hard to find a contact number, email or even chat but to no avail. Can any one help with this please? At least a a way of contacting Adobe would be much appreciated

Thank you

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correct answers 1 Correct answer

Adobe Community Professional , Jul 06, 2021 Jul 06, 2021
Sorry, nobody here can help with an account or payment problem This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link Do be aware that Adobe's staffing is impacted by the virus, so wait times are long -make sure that your browser does NOT block ads, scripts, or pop-ups -you must also allow 'cookies' in your web browser for the link to work This link will go directly to the chat option Type "Agent" in th...

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Adobe Community Professional ,
Jul 06, 2021 Jul 06, 2021

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Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Jul 07, 2021 Jul 07, 2021

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Thank you very much for this advice
Clive



Sent from my Galaxy

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