iletişim

[Kübra29082558w2tv]

Bu hatayı alıyorum "İşlem çeşitli nedenlerle başarısız olabilir. Ödeme bilgilerinizi bir kez daha kontrol edin ve doğru girdiğinizden emin olun. Bu sorun devam ederse farklı bir ödeme yöntemi kullanmanız veya bankanızla iletişime geçmeniz gerekebilir." İki kart bilgisi girmeme rağmen ve bankayla iletişime geçmeme rağmen sorun devam ediyor. Lütfen yardımcı olun!

[Bani Verma]

Hi there, 

I am moving your question to the correct community; experts there will be able to help you better.

Thanks, 
^BS

[kglad]

use an updated browser that's not opera

[Kübra29082558w2tv]

i use updated chrome

[kglad]

that's good.  does your chrome allow popups?

[Kübra29082558w2tv]

no it doesn't allow

[kglad]

then you'll see a payment problem (like you're reporting).

enable popups on your chrome browser, at least, while trying to make payments.

[Kübra29082558w2tv]

i tried. but it doesnt help

[Jeffrey_A_Wright]

Kübra, sorry the payment information you are entering is being declined. Please make sure you are using a device that is located in the country you are using to make the purchase and that no VPNs are turned on. If your payment continues to fail then please use a different device to complete the steps listed in https://adobe.ly/3R8e8HF. ^JW

[kglad]

check (and follow) @Jeffrey_A_Wright's previous post.

only if that fails, try using a mobile phone browser with wifi disabled.

[Kübra29082558w2tv]

These methods were not successful either. I have projects to continue. Is there no other way? It is urgent

[Shivangi_Gupta]

I understand. Could you share a screenshot where it shows your payment is declined? Also, please confirm the payment method you are using and bank is it associated with. We'll get it checked at our end. 

^Shivangi

[kglad]

@Kübra29082558w2tv 

can you respond to the questions?

[Kübra29082558w2tv]

Sorry, I forgot to mention the bank. It's Ziraat Bank. and here is the ss

[Jeffrey_A_Wright]

Thanks for the update, Kübra. Was the other method of payment also issued by Ziraat bank or a different financial institution? Were you able to confirm that Ziraat allows online purchases? They can be reached at https://adobe.ly/42sFqOb.

Have you purchased services from any other US-based companies with your payment method issued by the Ziraat bank? ^JW

[Kübra29082558w2tv]

I have renewed my adobe membership with this bank account for years. This is the first time such a problem has happened to me

[Jeffrey_A_Wright]

I understand, Kübra, but if the payment method you have been using is being declined, then we need you to either contact the bank to confirm it is unblocked or use a different payment method.

If you have already contacted Ziraat Bank, then click on https://adobe.ly/43NTPGR to speak with a member of our support team for help. They can assist you with attempting to place the order, but if the bank has placed any restrictions on the card, then the transaction will still be denied. ^JW

[Kübra29082558w2tv]

I spoke to my bank again. I was getting an error because 3D Secure was not active. The error code was "non secure". I cannot select the secure payment option because it does not appear on my payment screen.

[Shivangi_Gupta]

Thanks for confirming. Have you tried using an alternative payment method? 

^SG

[Kübra29082558w2tv]

Yes, I tried. I really need help urgently. I'm seeing the same questions over and over again. Is there any actual solution to this problem??

[Kübra29082558w2tv · Accepted solution]

I was only able to complete the payment just now, using the Papara account of a friend of mine—after days of trying. I consistently encountered the errors I mentioned earlier when attempting to pay with my own bank accounts (Ziraat and DenizBank), due to the lack of a 3D Secure payment option. I kindly suggest you review this issue for your Turkish customers. I truly went through a lot of effort to make this payment.

[Shivangi_Gupta]

Thanks for keeping the thread updated. We'll get this looked into. 

^SG