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IMPOSIBLE CONTACTAR CON UN AGENTE

New Here ,
Dec 11, 2022 Dec 11, 2022

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Hola a todos los presentes, necesito contactar con un agente, dado que hace dos meses hice una prueba gratuita de Illustreitor y no hubo manera de darme de baja a esa prueba y me siguen cobrando!!!

he intentado desde entonces y no puedo, y no me figura ningun plan en mi perfil pero si me lo cobran en la cuenta del banco.Alguien sabe como hacer, para un contacto directo con Adobe?

gracias

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Community Expert ,
Dec 11, 2022 Dec 11, 2022

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Moved to the Account, Payment, & Plan forum from Using the Community

 

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Community Expert ,
Dec 11, 2022 Dec 11, 2022

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there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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