Participant

Answered

Impossible de payer mon abonnement ?

Forum|Forum|11 months ago
March 24, 2025
5 replies
428 views

Bonjour,

J'essaye depuis deux jours de me payer un abonnement pour Lightroom mais un triangle rouge apparaît à côté de mon numéro de carte mentionnant "Invalid". Même problème si j'essaye via mon compte paypal.

A part passer à la concurrence, une solution ?

Merci

[Mod: Moved to the Account, Pament & Plan forum]

Windows

Correct answer Shivangi_Gupta

Thanks for writing in. I found that do not have any active subscription associated with your account. Do you have any other email address associated with Adobe?

^Shivangi

Shivangi_Gupta

Correct answer

Community Manager

Thanks for writing in. I found that do not have any active subscription associated with your account. Do you have any other email address associated with Adobe?

^Shivangi

V

vincent_6144

Participant

Ouch Thank you so much Shivangi. I had another subscription with another email adress, yes. It works !

Thanks

Shivangi_Gupta

Community Manager

Thank you for keeping the thread updated. I'm glad I could help.

Cheers,

Shivangi

John T Smith

Community Expert

Be sure that everything matches
https://community.adobe.com/t5/account-payment-plan-discussions/issues-with-adobe-account-when-moving-to-another-country/td-p/13126664
Country https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html
Credit card https://helpx.adobe.com/manage-account/using/update-billing-information.html
Currency https://forums.adobe.com/thread/1999694
Store http://www.adobe.com/store_selector/storeselector.html

Peru Bob

Community Expert

Check with the bank that issued your card.

kglad

Community Expert

specifically, use an updated non-opera browser. mobile phone browser's are the least likely to thwart payments to adobe.

V

vincenth90612547Author

Participant

Thank you all. But...

Google chrome on my android : NO

Google Chrome on my PC : NO

Microsoft Edge : NO

Firefox : NO

Brave : NO

What else ???

kglad

Community Expert

try a different card or use klarna or https://adobedealreg.secure.force.com/PartnerSearch?lang=en

AxelMatt

Community Expert

Please try to use another browser.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

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