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Insert error when buying adobe creative cloud

New Here ,
Nov 16, 2025 Nov 16, 2025

After the bank accepts the payment it gives me an error that my card number my date of expire and postal code are wrong, but neither of them are wrong at all, someone knows a fix?

 

[Moved from the Premiere Pro forum by moderator]

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Billing
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Community Expert ,
Nov 16, 2025 Nov 16, 2025

You may want to contact your bank. If that doesn't work get assistance through Adobe.com

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New Here ,
Nov 16, 2025 Nov 16, 2025

i did but they say that the payment gets accepted but it doesn't go fully through the end, they told me is a problem from the adobe point

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Community Expert ,
Nov 16, 2025 Nov 16, 2025
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Community Expert ,
Nov 16, 2025 Nov 16, 2025

try using a mobile phone's updated non-opera browser with wifi disabled.

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New Here ,
Nov 16, 2025 Nov 16, 2025

Hi, i'm Martino and finally i'm buying creative cloud to have the full access to what i wanna do i my life, but, when i tried to buy the creative cloud monthly subscription it gives me error after the bank accepted the process, it says that my number of the card is wrong, my date is wrong and my postal code is wrong.

I am sure at 100% that any of those are wrong and i put in correctly the numbers, it's late and the assistance is not up, does someone know how to fix?

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Community Expert ,
Nov 17, 2025 Nov 17, 2025

try using a mobile phone's updated non-opera browser with wifi disabled.

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Community Expert ,
Nov 17, 2025 Nov 17, 2025
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