invoice

[Ilaria_Apollonio2693]

Hi, I have a problem with my photography plan invoice. I have two payments in December, one on December 1, 2025, and the second on December 31, 2025. My plan is monthly, so there should be one payment per month, not two. The cost has also increased from €12.19 to €18.45. Do you know why?

Thanks.

[kglad]

if you have an annual photography plan paid monthly and it just renewed, that's expected:

check the email sent by adobe ~ 1 month ago.

[Jeffrey_A_Wright]

Ilaria, thanks for posting. I don't see any unexpected or duplicate charges under the account you used to create this public discussion thread. Please see https://adobe.ly/4qhQDLV for information on how to locate the invoices for any recent charges. If the charge is not listed, then see https://adobe.ly/4qMPR9D for help with locating the cause of the second charge. ^JW

[Ilaria_Apollonio2693]

Thanks you

[kglad]

is everything explained by you having a photography plan?

[Ilaria_Apollonio2693]

 

I don't understand what it means

[Jeffrey_A_Wright]

Illaria, you may want to work with someone locally who can help you with the instructions that are provided in the email and this public community discussion.

We don't provide email support, and the response you received was letting you know that the email you sent was to an unmonitored address. ^JW

[Ilaria_Apollonio2693]

si ho chiesto supporto ad adobe ma non ho ricevuto aiuto 

non ho vuto nemmeno la possibilità di contattare un operatore

[kglad]

what is it you're trying to ask?

[kglad]

you can't initiate contact with adobe via email.

what are you trying to ask?