Is correct there is now no way to chat or discuss accounts directly with Adobe unless on enterprise?

[DesignReal]

Is correct there is now no way to chat or discuss accounts directly with Adobe unless on enterprise?

[Rashmi27002770wxve]

Hi there,

Happy to help!

You can definitely contact our Support team via chat.

Since, this is a community forum, we are happy to share the link that can help you to connect with the Adobe Customer support.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

[kglad · Accepted solution]

that's incorrect.

but to use chat you must use a compliant browser and a computer that's not hidden behind a vpn.

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[DesignReal]

Clearly user error here but I see no chat bubble. No VPN. Popups Allowed.

If I log out. The bubble is there, but of course I can’t chat as I’m not logged in.

If log in the bubble disappears.

Used Firefox and Chrome.

[kglad]

@DesignReal 

do you have a teams or enterprise or education subscription?

[DesignReal]

No. Individual

[kglad]

clear your adobe.com cookies.

if that fails, use a mobile phone browser.