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Is there an option to allow more than three devices to access an Adobe account at the same time?

New Here ,
Nov 08, 2022 Nov 08, 2022

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I was wondering if plans have the option to add more devices? Like if we want to allow more than three devices to use the account at a time can you upgrade and pay more to allow for more than three people to use it at a time?

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correct answers 1 Correct answer

Adobe Employee , Aug 13, 2024 Aug 13, 2024

Hi there,

The limit of activated device usage is for the users with Creative Cloud individual subscription. I checked and found that you have both individual license and a team's license.

Ideally, there should be any issue while using the subscription on different devices assigned.

For any other queries related to your team's subscription, you can start a new conversation here: https://adobe.ly/3X36qlV


^SG

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Community Expert ,
May 15, 2024 May 15, 2024

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mobiles don't count against your 2 concurrent sign-ins.

 

 

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Community Beginner ,
Nov 05, 2024 Nov 05, 2024

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This is exactly my complaint -- I am a Professor and use 3 macs:  one at home, one at work, and a laptop for on the go.  It's such a hassle to sign out/in all the time, and also being locked out sometimes when I don't have internet, that I just use my old 2017 Adobe Pro on the laptop, and keep both desktops signed in to the newer one.  If I couldn't get that to work, then I guess I would have to look for alternatives.

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Community Expert ,
Sep 28, 2023 Sep 28, 2023

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@RL35 

 

you can install the cc desktop app from here https://creative.adobe.com/products/creative-cloud on as many (mac and/or win) computers as you own and use it to install all (or some, if you want) of your cc subscription programs.

 

the only (insignificant for internet connected computers) limitation is that you can sign-in (and therefore start your adobe programs) on, at most, two computers without signing-out. because you can sign out from either (or both) signed-in computers using a 3rd computer, this could not (imo) be easier. https://helpx.adobe.com/download-install/using/install-apps-number-of-computers.html

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Community Beginner ,
Nov 05, 2024 Nov 05, 2024

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Even with internet-connected computers, having to sign out/in IS significant.  When we're talking about making a quick edit to a pdf file, it's such a huge hassle to have to sign in.

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Community Expert ,
Nov 05, 2024 Nov 05, 2024

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i don't think adobe's going to allow different unlimited computer uses.

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Community Beginner ,
Nov 05, 2024 Nov 05, 2024

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I'm not expecting unlimited. But 3 (instead of 2) would solve a lot of
problems. Even better, 5.

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Community Expert ,
Nov 05, 2024 Nov 05, 2024

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yep.  no matter the number, there will be complaints.

 

adobe's always limited it to two even before it adopted the subscription model.  it's not likely to change, but you can suggest your plan to adobe.

 

for applicable apps, use https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

 

 

for others, use https://www.adobe.com/products/wishform.html

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Community Beginner ,
Nov 05, 2024 Nov 05, 2024

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Not true.  My Adobe Acrobat 2017 didn't have that limitation.  In fact, after reinstalling MacOS for various reasons on a couple of the computers, I must have installed it on 5 "different" macs and never had to sign in.  I still use it on my laptop, and it never asks me to sign in.

 
I think limiting it to 2 produces far more complaints than 3, and if it were 5, there would be a negligible number of complaints.

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Community Expert ,
Nov 05, 2024 Nov 05, 2024

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you had/have to activate and that's limited to 2 computers at any one time.

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Community Beginner ,
Nov 05, 2024 Nov 05, 2024

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Apparently it isn't!  I've thoroughly tested it.  Maybe there is a lucky bug on just my 2017 copy.  Anyway, I'll cling to it for dear life until it becomes too old.

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Community Expert ,
Nov 05, 2024 Nov 05, 2024

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assuming a legal 2017 individual license, the limit is 2 devices.

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Community Expert ,
Nov 05, 2024 Nov 05, 2024

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quote

Not true.  My Adobe Acrobat 2017 didn't have that limitation. 

By @olga_3142

================

The FREE version is limitless. You can install FREE Acrobat Reader on as many devices as you need.  That's all most people need to view documents.


FREE Acrobat Reader -- view, comment, & sign PDF.
https://acrobat.adobe.com/acrobat/pdf-reader.html

Paid Acrobat Pro -- the complete solution for creating, editing and saving PDF.
https://acrobat.adobe.com/acrobat/acrobat-pro.html

 

Nancy O'Shea— Product User, Community Expert & Moderator

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Community Beginner ,
Nov 05, 2024 Nov 05, 2024

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I should have clarified -- this is NOT Adobe reader.  It's Adobe Acrobat Professional, 2017.  I can do lots of editing, OCR, etc.  just like the current version.

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New Here ,
Aug 13, 2024 Aug 13, 2024

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This is incredibly stupid.  If I AM PAYING FOR THREE COMPUTERS, THEN I NEED THREE COMPUTERS, STUPID, STUPID BS.  I HATE ADOBE AND I WANT TO QUIT.

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Community Expert ,
Aug 13, 2024 Aug 13, 2024

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you can use 3 (or more) computers, just not at the same instant (which would be physically difficult anyway).

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Community Beginner ,
Nov 05, 2024 Nov 05, 2024

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Not about that.  What if I use it on the first two computers (desktops), then take my laptop on a plane with no internet.  Unless I plan ahead and make a point to sign in, then I'm stuck and can't use it for the whole flight.  And even if I did have internet, if I regularly use all 3 computers, it's a hassle to keep signing in.

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Community Expert ,
Nov 05, 2024 Nov 05, 2024

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@olga_3142 

 

that's an argument against the subscription model, not the number of allowed devices.

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Community Expert ,
Nov 05, 2024 Nov 05, 2024

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yes, plan ahead.

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Community Beginner ,
Nov 05, 2024 Nov 05, 2024

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Really, plan ahead?? Ridiculous that I need to add “make sure I’m signed
into adobe pro just in case I want to edit a pdf” to my pre-flight
checklist. Imagine if I had 5-10 apps requiring that!

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Community Expert ,
Nov 06, 2024 Nov 06, 2024

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LATEST

@olga_3142 

 

ok.  then don't plan ahead.

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Adobe Employee ,
Aug 13, 2024 Aug 13, 2024

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Hi there,

The limit of activated device usage is for the users with Creative Cloud individual subscription. I checked and found that you have both individual license and a team's license.

Ideally, there should be any issue while using the subscription on different devices assigned.

For any other queries related to your team's subscription, you can start a new conversation here: https://adobe.ly/3X36qlV


^SG

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New Here ,
Aug 27, 2024 Aug 27, 2024

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Is this still not an option? Since the pandemic, many people have had more than two computers. I have my office desktop, WFH desktop, and travel laptop. It's really annoying having to disconnect one every time, especially since I recently got on a plane and did not realize my laptop was the one disconnected and had no internet connection to sign in.

 

I need my Adobe license activated on all three devices at all times. There should be an option to pay for this upgrade if people are willing to!

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Community Expert ,
Aug 27, 2024 Aug 27, 2024

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no, two devices at any one time.

 

you can install the cc desktop app from here https://creative.adobe.com/products/creative-cloud on as many (mac and/or win) computers as you own and use it to install all (or some, if you want) of your cc subscription programs.

 

the only (insignificant for internet connected computers) limitation is that you can sign-in (and therefore start your adobe programs) on, at most, two computers without signing-out. because you can sign out from either (or both) signed-in computers using a 3rd computer, this could not (imo) be easier.

 

https://helpx.adobe.com/download-install/using/install-apps-number-of-computers.html#:~:text=Activat....

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Community Expert ,
Aug 27, 2024 Aug 27, 2024

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Install on as many devices as you wish. However only two devices may be activated concurrently.  And only one device may be used at a time.

 

If you're running a business, get a plan for TEAMS with one licensed seat per user.

https://www.adobe.com/creativecloud/business/teams.html

 

 

Nancy O'Shea— Product User, Community Expert & Moderator

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