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Issue : There's a billing issue. Update your payment information for uninterrupted services.

New Here ,
Mar 30, 2020 Mar 30, 2020

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Hello, I am facing a problem here the fact that i cant pay the monthly subscription fee even though i have key in the CORRECT information on my credit/debit cards. This has not happened before in the past several months or so. My information remains the same but adobe is saying that i need to update it. Despite having to re-fill the information again but it still does not work. Is anyone facing this issue and do you have a solution to this? It would be much appreciated!

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correct answers 1 Correct answer

LEGEND , Mar 31, 2020 Mar 31, 2020
This is a User to User forum. No one here can help you with billing. You need to contact Adobe directly through the Chat system. https://helpx.adobe.com/contact.html

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LEGEND ,
Mar 31, 2020 Mar 31, 2020

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This is a User to User forum. No one here can help you with billing.

You need to contact Adobe directly through the Chat system.

 

https://helpx.adobe.com/contact.html

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Adobe Community Professional ,
Mar 31, 2020 Mar 31, 2020

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Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Mar 31, 2020 Mar 31, 2020

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Thank you sir. 

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