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A
Aude34861866q7lp
Participant
January 22, 2024
해결됨

Je n'arrive pas à résilier période évaluation

  • January 22, 2024
  • 4 답변들
  • 642 조회

Bonjour,

 

J'ai voulu faire un essai de la suite adobe et j'ai opté pour la version d'évaluation de 7 jours le mercredi 17 janvier 2024. J'ai dû renseigner mes coordonnées bancaires pour pouvoir faire cet essai.

Je souhaite résilier avant la fin de période d'essai de 7 jours (soit avant le 24 janvier) mais je n'y arrive pas : je n'ai reçu aucun mail de confirmation le 17 janvier d'ailleurs, alors que j'ai bien accès aux logiciels depuis.

J'ai essayé d'aller dans Formules/commandes mais rien n'apparaît, je vous joins une capture écran

Pouvez-vous m'aider svp ?

    이 주제는 답변이 닫혔습니다.
    최고의 답변: kglad

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

    there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    4 답변

    C
    claude_9639
    Participant
    August 23, 2024

    Bonjour et merci de la nréponse ! mais moi je ne parle que le Mongol du sud-ouest et comme je nne sais répondre qu'en Français ! ça fait 1 jour v1/2 que je nage pour résilier mon éssai gratuit de 7 jours ! je ne savais pas nque le pôle nord était si loin...

    Par pitié et pour m'éviter de sauter du 34 eme ,étage... je voudrais me désinscrire et annuler mon essai gratuit pour me permettre d'attendre début septembre et demander à mon foursseur d'effectuer la manoeuvre avec teamwiver ce qui me libèrera du temps et de l'argent pour mes petits enfants !!!

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 23, 2024

    @claude_9639, again:

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

    there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    January 24, 2024

    Hi there,

    We're ust chiming to check if you contacted support and got your issue resolved or if you still need help.

    Let us know.

    Regards,

    Shivangi

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 22, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from cc services">
    kglad
    Community Expert
    kgladCommunity Expert답변
    Community Expert
    January 22, 2024

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

    there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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